Can banks take money for debts?

taking money for debts

If I missed a payment on my credit card, personal loan or mortgage can the bank take cash to cover it from any other accounts with money in them?

Unfortunately, the simple answer to this is yes.

If you're under the assumption that the money carefully stored in your bank and savings accounts is safe and untouchable, think again.

Your financial institution has the right to move the money you hold with them around to pay off outstanding debts.

You could feasibly call this stealing.

In fact, it's somewhat similar to their right to hold a main credit cardholder liable for debts on an additional card. The two balances might look different to you but to your bank they're one and the same.

The banks call it 'setting off' or 'combining accounts.'

How it works

All banks have the right to do match money to debts in this way and many use it, outlining the precise nature of the house rules in their terms and conditions.

For example, here's how Barclaycard's small print has described the rule of 'setting off' in the past:

8.1 If:
(a) we owe you money on a current, savings or other account under this agreement or another agreement with us; and
(b) you have failed to pay us any amount you owe us on an overdraft, Personal Reserve, credit card, personal loan (including a mortgage) or any other credit agreement you have with us, we may use the money we owe you to reduce or repay the amount you owe us. This is called a right of "set off".

Most banks issue these small print warnings but note that they don't have to: they actually have an automatic right to 'set off' even without expressly telling their customers.

Even if the rule isn't mentioned in the terms and conditions of your product it doesn't make any difference.

Even more alarmingly, banks also have the right to take the money from your account without letting you know.

In fact, they often prefer to take action without prior notice to prevent the debtor from simply moving their money out of the account before the bank can touch it.

They only have to notify you after money has been taken.

When is it a problem?

According to Citizens Advice, more and more people are being hit with this little known power.

Between 2007 and 2009 the number of 'setting off' cases the charity dealt with jumped up by 25%.

Although some may reason that it is fair enough for a bank to take money that is rightfully theirs, this action doesn't take into account the other more pressing priorities that might be facing a customer.

Paying rent, for example, may be impossible if a bank decides to take an unexpected sum from your account.

And keeping a roof above your head is a much more pressing problem than debt repayment.

In other ways, too, setting off can cause financial nightmares and severely disrupt the careful planning of anyone on a tight budget.

Being unaware of the bank's action is the most dangerous part, as it could mean more bank charges rack up through unknowingly dipping into an overdraft.

What's the solution?

There are a number of different ways to avoid being caught out by this rule.

First, it's worth noting that a bank should only take money from your current or savings account if you've both severely defaulted and made no effort to solve the problem.

The simple act of contacting your bank over a missed payment and working towards a solution should, therefore, mean that it decides against the extreme measure of setting off.

If you have been communicating with the lender and were nevertheless hit by setting off it could well be worth complaining to your lender, see the section below for more details.

Holding your debt in a different institution to your assets is another simple solution.

This will mean you'll always know where your money is.

However, it can be hard to determine exactly what signifies a 'separate institution' owing to the amount of mass conglomerates that have sprung up recently.

Make sure you check this carefully before opening an account or moving your money around.

Moving money to different banks

If you decide to take this measure, remember that it is usually easier to move savings than to move debt.

Make sure to browse around for the top deals and transfer any direct debits over to your new account, many current account providers can do this automatically as part of a 'switching service'.

Debt advice

If you have had money taken from your account in a time of extreme crisis and your bank aren't listening to you or you fear that the right to set off may be used against you there is help available.

Our full sources of advice article lists many face to face, phone and online debt advice services which will be able to help.

It's also worth noting that banks must make extra provision for their most vulnerable customers.

Complaining about setting off decisions

Finally, the Financial Ombudsmen Service (FOS) is a free, independent service for banking complaints and the next step for those who feel that the right to set off has been used unfairly against them.

Although they cannot dispute a bank's right to set off, they can assess your situation and demand money back if you've been treated unfairly.

They do this by looking at any discussions between you and your bank during the period leading up to the set off to see whether the bank took appropriate action to make the consumer aware that it was concerned about the unpaid debt.

The FOS has offered consumers compensation in the past when it found that banks had used the right to set off unfairly by failing to enter into a discussion about the debt payments and caused the customer distress.


12 July 2013
angry customer

Can a bank take out more money even if I have a payment plan already with them? They said they wrongly put it into my account and I only took it out as I thought it was the money they were supposed to take out once a fortnight - and put it in my e-saver.

15 September 2012

Read section 1.3 of the same retail banking agreement. This agreement does not apply to:
(a) any lending products (other than overdrafts and Personal Reserve) or to any Barclaycard products; or

How then can they apply set-off against a credit card. Section 1.3 overides anything in section 8.

15 September 2012
Choose team

Hi Martin,

Basically, Section 1.3 is talking about what product this agreement applies to, Section 8 is referring to money owed to a customer under this agreement (e.g. money held in a current account) could be taken to pay back money owed by the same customer to Barclays under any other agreement, which could include a credit card or a mortgage.

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