Broadband fair use policies
30 Comments
How many times have you been told 'life's not fair'? Well not here.
At Choose we're egalitarian folk and we like to see everyone get a fair deal, especially when it comes to their unlimited broadband's fair use policy (FUP).
Unfortunately, some providers are more fair than others.
What's fair use?
The basic principle behind all fair use polices is that when one user starts downloading massive amounts of data it slows down the other people sharing the network.
Therefore, broadband providers build a get out clause into their unlimited broadband contracts: use as much data as you like but don't be a bandwidth hog. Fair enough.
There are two problems, however.
First, there's no clear definition of a bandwidth hog (it's actually strongly debated too). Every provider has their own take and many seem to make it up as they go along.
Second, throttling is traffic management's bluntest instrument. When providers do it badly users can find their connections severely slowed or, in extreme cases, cut off altogether even before they overstep the (often blurry) mark.
In short, we think it's worth heavy downloaders knowing which providers are the fairest of them all before they sign up.
Who's fair?
We've arranged the UK's biggest providers offering unlimited deals alphabetically below, along with a short explanation of their policy and whether we think it's a fair one.
Note that these are assessments for unlimited broadband deals only: where providers have both capped and unlimited deals we're only talking about the latter.
We've also noted any traffic management restrictions that may apply during peak hours, as these are often listed separately by the providers who use them.
For more on the individual packages we compare unlimited broadband options by price and download speed in our unlimited table - which you can find here.
All clear? Here's the list.
Be Broadband
We say: very fair
Fair Use: If this list was ranked, not sorted alphabetically, Be broadband wouldn't move places.
This provider is exceptionally relaxed about downloads. There is a fair use policy in place, but this is to prevent illegal or otherwise misuse of the network and only to prevent detriment to other customers from excessive usage as a last resort.
Traffic Management: Be say they do not throttle or shape traffic at any time. You can download and upload as much as you like 24/7.
Be have a reputation for fairness among their (geeky) customers and its well and truly deserved.
BT
We say: very fair
Fair Use: As of 1st February BT are now offering 'totally unlimited' use on their unlimited broadband packages.
Prior to this, BT had already claimed of have dropped the old 100GB/300GB soft limits for unlimited broadband users altogether.
BT also specify that usage of BT Vision will receive additional bandwidth so that it doesn't get in the way of normal browsing, and that neither BT Vision, BT Digital Vault or BT Broadband Talk will count towards a users usage allowance.
Traffic Management: With the move to offering truly unlimited, BT no longer manages traffic on its unlimited packages.
Previously though they were only managing peer-to-peer software during peak hours, which was 4pm to midnight on weekdays and 9am to midnight at the weekend.
We'll be interested to see how this move plays out for BT, while it's not a far jump from their old policy, previous research into traffic management, undertaken back in 2011, found that 74% of BT traffic was being slowed in some way.
Truly unlimited broadband is often reserved for ISPs with smaller customer bases, more able to provide quality over quantity.
Something which recently 
caught Sky out due to increased demand for their truly unlimited service.
For now though the terms are certainly fair so we've gone with a fair ranking.
Eclipse Internet
We say: very fair
Fair Use: Eclipse don't have a fair use policy as they either offer set download limits or truly unrestricted unlimited usage.
Traffic Management: They do however have a policy on peer to peer file sharing.
P2P is throttled to 448Kbps (about 0.5Mb) during daytime hours, that's 9am to 11pm.
Eclipse say that anyone who wants to use P2P should do so between 11pm and 9am when they say it won't be restricted at all.
Sounds very fair to us.
EE Broadband
We say: fair
Fair Use: EE broadband have recently taken over Orange's home broadband deals, the standard packages are similar but they're also now offering fibre broadband.
Orange switched to 'completely' unlimited at the beginning of 2012, and EE have adopted this approach on both their standard and fibre unlimited deals.
Out of area customers, those on a Market 1 or 2 exchange, should note that their respective available broadband from EE is capped at a mere 20GB (as opposed to unlimited for Market 3 exchanges), exceeding this in a month will incur a one-off charge of £5.
Note also however, this policy is different than for the 40GB capped fibre deal, where exceeding the data cap once triggers a reminder, exceeding it twice within 6 months and customers will be upgraded to the unlimited fibre deal.
Traffic Management: EE do manage traffic at peak times on all packages - that's from 6pm to 11.30pm on weekdays and 5pm to 11.30pm on weekends. During these periods they slow peer-to-peer and newsgroup traffic, and prioritise VoIP and gaming over other activities.
O2 Broadband
We say: fair
Fair Use: O2 share a network with Be and, like them, is one of the vaguest, but fairest, providers around.
After a brief experiment with usage caps of 100GB and 250GB for its All Rounder and The Works deals, O2 have switched back to advertising 'unlimited'.
A fair use policy is still in place but O2 do seem to stay true to the 'fair' part: no secret limits or reports of punitive measures here.
Traffic Management: O2 do manage the network to slow streaming and P2P traffic during peak times of 4pm to midnight on weekdays and 12pm to midnight at weekends.
O2's cheapest package, The Basics is restricted most, watching videos and streaming will be limited to just 0.8Mb at any time, and P2P to 0.05Mb at busy times and 0.1Mb at any other time.
Unlimited The All Rounder and The Works have no restrictions on watching videos or streaming, but The All Rounder restricts P2P usage to 0.1Mb at busy times and 0.25Mb at any other time.
Plusnet
We say: fair
Fair Use: Plusnet have recently starting offering a 'truly unlimited' broadband package, and true to their word there is no rate limiting (slowing down) and no fair use policy in place.
Traffic Management: However, Plusnet are well known for the very detailed way they manage traffic, or traffic prioritisation as they like to call it.
Plusnet prioritise VoIP and gaming traffic on Unlimited, after that it's Browsing & Email, Streaming, VPN, FTP and download servers, then download sites, and lastly Peer-to-peer and Usenet traffic.
Primus
We say: unfair-ish
Fair Use: Primus Max is the budget broadband provider's only unlimited deal.
Users are limited to 100GB a month and Primus operate a 'three strikes and you're out' policy to repeat offenders.
Go over the FUP after two warnings and the provider warns that they'll start, "reducing your capability to consume bandwidth at times of congestion and or peak hours, without any further notice to you."
Post Office
We say: unfair
Fair Use: The Post Office's FUP takes us back to the bad old days: for 'unlimited' it's pretty limiting.
As of June 2012, as a result of the CAP guidelines on advertising unlimited, the policy states that users may be restricted when usage exceeds 100GB a month.
The Post Office then promise punishment with some very explicit rules: going over 100GB two months in a row or five non-consecutive months in a year and users get a warning; excessive use for three consecutive months or sixth months in 12 months and they reduce speeds across the board.
There's no word on how far they reduce speeds or for how long, however.
If you've been affected let us know what happened in the comments below.
Sky
We say: very fair
Fair Use: Here's an easy one: Sky broadband unlimited doesn't have a fair use policy and doesn't manage traffic.
Since they bought this policy in, we've haven't seen a single substantiated complaint about it.
However, as we mentioned above, it has been recently reported that Sky has fallen prey to a surge in demand for its broadband service, probably due to the promotion of its lenient fair use.
Sky has said it's working to increase capacity at exchanges in effected high demand areas though, so far namely Doncaster, North Wales and Bristol.
Traffic Management: Only Sky's out-of-area Connect broadband package has a traffic management policy; basically it prioritises email, browsing, gaming and VoIP traffic, and may restrict P2P, newsgroups and large downloads at busy times: 4pm and 11pm weekdays, and all day at the weekend.
Sky also say that very heavy users who regularly download large amounts may have their speeds slowed down at peak times. They say this should be fewer than 5% of customers.
As mentioned though, this traffic management policy doesn't apply to Sky Unlimited or Sky Lite customers.
TalkTalk
We say: fair
Fair Use: TalkTalk broadband's fair usage policy is in the form of a long but somehow still fairly vague paragraph on their website.
In, for example, one sentence they note that they can slow any one on a connection which is "not consistent with the usage we would typically expect on that customer's current package" a vagueness that could rival even the Post Office.
Traffic Management: In the past, TalkTalk have always claimed just to throttle the top 0.5% of users and now they aren't publishing any upper limits or warnings at all.
The provider claims to slow just P2P traffic during peak periods of 6pm to midnight on weekdays and 6pm to midnight at weekends.
Tesco Broadband
We say: unfair
Fair Use: Tesco broadband's fair usage policy notes that 'excessive' users will be warned to moderate their downloads and then, if the excessive use continues for two more months, their broadband services will be suspended or withheld.
So what constitutes excessive for Tesco?
Well, the FUP gives 100GB as an example. Not only is that fairly small as soft limits go Tesco have left the door open to stop even those that download less than that amount.
Traffic Management: Tesco's FUP also reserves the right to restrict the speeds of those undertaking bandwidth heavy activities - although they do say this won't apply to "normal use such as browsing, emailing, VoIP or iPlayer".
All in all, heavy downloaders beware.
Tooway
We say: unfair
Fair Use: Tooway satellite broadband usually imposes usage caps on all their deals, recently, though, they've been experimenting with unlimited deals and with fair usage policies.
The fair use policy is very complex, limiting the amount users can download every week, every two weeks and every four weeks. When users exceed these limits their speeds are reduced on a scale, the more they use, the slower the service.
It is also very restrictive: so-called 'unlimited' can be restricted after a user gets through just 3GB in an hour or 13GB in a month.
Those signing up to an unlimited Tooway service will be subject to this FUP until 28 February 2014. Note that Tooway deals with usage caps are subject to similar restrictions.
Virgin Media
We say: unfair
Fair Use: All Virgin Media's cable broadband deals are notionally unlimited but, as of 2 April 2012, even the top 100Mb deal is subject to traffic management if users go over the usage limit.
Traffic Management: The following limits apply in the daytime and are halved in the evenings between 4pm and 9pm:
| Deal | Off peak (10am-3pm) limit |
|---|---|
| Broadband M: 10Mb | 1,500MB (1.46GB) |
| Broadband L: 10Mb | 3,000MB (2.9GB) |
| Broadband XL: 20Mb Broadband XL: 30Mb |
7,000MB (~7GB) |
| Broadband XXL: 50Mb Broadband XL: 60Mb |
10,000MB (9.76GB) |
| Broadband XXL: 100Mb 100Mb |
20,000MB (19.52GB) |
Note: we include package names as well as speeds because the policies for users who have had speed upgrades from Virgin are different.
Once the limits above are reached, connection speeds are cut by 75% (so if your speed is 10Mb, 2.5Mb) for those on 10Mb or 20Mb deals. Those with speeds of 30Mb or more are slowed by 50% (so if your speed is 100Mb, 50Mb).
These reductions last for five hours, even if you exceed the limit 10 minutes before peak time ends.
So whilst Virgin Media is very up front about this policy, it has come in for some stick from customers, particularly gamers.
Unrelated to individual usage, Virgin also manage, by slowing it down, peer-to-peer and newsgroup traffic for all users between the hours of 5pm and 12am during the week, and 12pm to 12am at weekends.
To sum up...
Over the past year, most broadband providers have had to become a lot more upfront with their fair use and other traffic management policies largely because the Broadband Stakeholder Group (BSG) started asking them to publish a standardised table of their restrictions.
However, we'll continue monitoring them here - 'truly' unlimited has come and gone before - and it'd be great to add your experiences so that we can give as full a picture as possible. Comment below or drop us an email, especially if your broadband provider has informed you that you've exceeded an unadvertised usage cap.
This article was first published 16 September 2010, it was last updated 1 February 2013.
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Comments
I have been with BE Unlimited for years and always had a great service, never any problems with throttling or limits.
However, as BE Unlimited has now been sold to Sky, I don't want anything to do with that company, based on previous experience, so I am now looking for a replacement service.
It's so sad because BE have been brilliant, suppose all good things have to come to an end!
So during the night from 9pm to 10am there's no problem? We can download without limits? I'm with Virgin Media 60Mb.
I am with Virgin Media on the 10Mb package and we are being constantly traffic managed although my internet use hasn't changed it is a recent thing. Do they just carry out random spot checks. When I phoned to complain I felt there was more than a little threat to say "we can see every site you've visited so do you really want to complain". Anyone else had a similar experience.
I'm with Virgin Media and I'm getting traffic managed and it's affecting my gaming and I'm really annoyed with it and I'm on 60Mb.
I'm considering switching to one of BT's new "unlimited" packages as I'm with them for phone anyway. I currently pay £23 a month for my broadband and to be fair, it's absolutely rock-solid (Andrews & Arnold) and never slows down. The only issue for me is that I'm on a sort of business-oriented tariff and as such am limited to 2 and a 1/4GB during daytime (9am-6pm) hours. Not usually an issue as I'm at work but my wife has started working from home more and more, so the usage is starting to mount up.
Thankfully the usage is measured in 'blocks' (I won't go into details, but I buy 3 of these data blocks per month which get used up in the order they fill first) and as my evening/weekend usage is not huge I can allow for 2x daytime blocks to be used up, giving 5GB monthly usage. This does leave the other usage vulnerable to going over though, which is why I'm considering switching.
The only thing stopping me is that BT have traditionally been absolutely terrible. When I've spoken to friends or family who've had BT they tell me it's slow or throttled, or they're forever on the phone to tech support trying to solve some problem or other.
I appreciate that it's probably not as bad as they make out, but it still paints a fairly negative experience. I just want my broadband to work 24/7 as it should, and at the moment it does just that. The grass is not always greener and switching away from BT will mean I lose my legacy tariff on A&A. The fact it's an 18 month sign up is another possible headache..!
RE: PRIMUS
I am on Primus unlimited and I do not go anywhere near the limit of their FUP yet at peak times even watching youtube videos is horribly slow because they clearly throttle bandwidth during those times.
I am getting speeds of only 100Kbs during 'peak times' and a max speed 'off peak' of 1.5Mbs and I am literally a stones throw from telephone exchange so it's not like I am in the middle of nowhere. I would not recommend them to anyone.
At night my service (including telephone) often turns off completely so I can't use internet or phone, and calls to them when my phone and internet reactivates is met with a "we can't find any problems with your line it seems to be working okay" response. Well Duh! Of course there is no problem now, it's back on. When it goes off at night their switchboard is closed so you can't complain until the morning by which time it has miraculously fixed itself.
I am not being deliberately restricted according to them but I clearly am. Avoid this company like a plague.
This makes very interesting reading to me as I've been having a long term battle with Virgin Media over my download speed.
Cutting to the chase, evenings in particular can be affected by slow broadband speeds, I'm on 60Mbps but of an evening this can be as low as 0.5Mbps (according to Speedtest.net).
My complaints weren't dealt with satisfactorily so I wrote to the CEO! I got a response quite quickly and was reimbursed £80 and my speed uprated to 60Mb from 20Mb! I was also told the problem with "high utilisation" will be resolved... a date given... sadly the date came and went and still the problem remained. There were times when things were actually ok, but never consistent.
Reading this article, it's suddenly dawned on me that my 2 kids download a lot of games via the Steam network or films, some games are HUGE! So... am I being capped, or traffic managed?
The latest complaint has in fact resulted in Virgin Media reimbursing me £100, this is great, but to be honest, I'd rather have a broadband connection that was consistent.
BE Broadband, with their unlimited download policy, have just terminated a customer's service because of excessive downloading: http://beusergroup.co.uk/?id=926
Plusnet does truly unlimited broadband for only £9.99.
Well spotted - we've updated the article above to include Plusnet's new unlimited deal.
We are with Orange unlimited, but got a letter today from EE saying we are now with them on a 20GB deal! The 20GB is the only reason we left BT in the first place, very annoying! Will try and cancel I think...
O2 is a joke, me and my girlfriend decided to get the £7.50 take away deal. They checked our postcode and said we were good to go! When we set up the box and phoned them up they said they didn't have coverage for our area and to use their broadband we would have to to pay £22.50. So after about 2 months, we get a call from them telling us we are downloading too much. I asked them how much are we downloading? They said 30GB a month, on an unlimited contract that's peanuts compared to what other people use. Anyway in the end they cut us off for downloading 25GB in the month after. Stay away from O2!
Hi Wez,
That's a shame to hear about your bad experience with O2. I think it's worth pointing out it sounds like you were on the O2 Access product, which is a resold BT wholesale service, not O2 LLU (The Basics, All Rounder and The Works) which have a good reputation as they run over the BE network.
O2 Access has garnered a poor reputation in the past due to customer complaints on speeds, contention/throtting and download allowances.
Our round up above only covers O2 LLU packages, but we'll look into adding details for O2 Access for anyone outside of the O2/Be network area.
In the meantime you can read more about the differences between O2 LLU and O2 Access products in our review of O2 broadband here.
Has anyone done the fag packet figures regarding traffic management? I have this notion having been "traffic managed" by Virgin with my 100Mb service.
Please correct me if wrong but here goes. I was told tonight by Virgin that if I download 400GB per month I will be managed. So here goes. I can download at 100Mb per second ok, so 1GB approx per ten seconds. They traffic manage me at 400GB so I can download at the full speed they provide for two and a half hours per month... how fair is that usage policy WHATEVER time I use it???
Hi Steve,
It seems Virgin may be trailing a new traffic management policy on some customers from 23rd October for a month. It looks like some customers in Aldershot, Liverpool and Reading are part of the initial trial. There's more information on this here: http://bit.ly/QDTFVU
Great round up.
Demon unlimited has a 50GB rolling month limit on the FUP and they act like they are going to enforce it if you go over you are throttled to 128Kbps until your rolling month falls below 50GB again.
Thanks Neil for the info on Fup, I have been with Talktalk for a few years now and carried on with them since my contract ran out 2 months ago, since then and only since then I lose my connection at least 3 times a day sometimes for several hours and my speed drops so much that I can't even watch a music clip on Youtube without the dreaded circle appearing on my screen.
I rang them and they said there is nothing wrong with my line and it's a fault with my cables in the house and want £130 to come and sort it out. I declined and replaced all the cables/router and still experience slow bandwidth and line disconnection. I then checked with other Talktalk users and found they have the same problem after coming out of a contract with them. I since found out yesterday that my traffic is being monitored and they moved me to unlimited broadband with a warning of being throttled if I use too much bandwidth during peak times. Not bad eh seeing as I didn't asked for unlimited or have ever exceeded my allowance in all the time Ive been with them. Sky's broadband deal is looking better to me everyday. Keep up the good work on the real deals of these companies and their lying policies.
Shame on Virgin, those guys are cheating customers. When you sign a contract, they tell you we're going to give you 10Mb download speed, unlimited usage, etc. But once you are with them you'll find out how bad are they, the data traffic control is a big cheat, for the contract of 10Mb speed you have the limit of 1.5GB data download which is between 4pm-9pm (as you know most people come back home from a busy day trying to find something joyful then suddenly shocked with Virgin's fool cheating policy) if you exceed that limit, your broadband turns out to be turtle-band internet, they say the "punishment" should not last longer than 5 hrs which is obviously wrong. I want to know a fact that while most houses nowadays have more than three computers, pads and with revolutionary expansion of data transfer throughout the internet, why Virgin still want to deal with us as in 2000 era, that is really so disappointing and shameful. Final point, I want to say that Virgin should put the phrase of (limited) download and also not to put 10Mb speed as most days it is 2.5Mb because of Virgin's punishment policy.
I don't agree with the Orange comments, they do manage traffic, and in a very crude way - it is pretty obvious that as soon as Orange see streaming traffic on your connection, the bandwidth gets throttled.
I just signed up to a contract with Virgin Media. As soon as I was connected I tried online gaming and I was surprised at the lag and spikes I was getting, I mean seriously the traffic management shouldn't put me in list the moment I start using it. Every 30 sec the game gets stuck and I get disconnected - I'm on the XL 15Mb plan but my speed is mostly around 2-3Mb. I think that is the real transparent policy you are talking about 'JON'.
I have been with Virgin for 8 years now, and have used the internet just as much maybe even more over the past 7 years, now all of a sudden I have just found out that I am under Traffic Control which means my 10Mbps connection before 5pm is now 2Mbps after 5pm.
I phoned Virgin and they stated that I have been under this traffic control since february this year. Are they just making this up as they go along, as throughout the 7 years I've been with them I've never had an issue until now.
Also in the past I used to hammer online gaming but I've not been doing this for a long time. I also had to call them to find out about this. Do I have any rights at all, as shouldn't they have notified me about this before downgrading my package?
I also asked if there was anything that I could do as I use the internet after 5pm as that's when I finish work and they stated no. I'm now thinking about cancelling my subscription as I only use the internet after 5pm when I finish work and need the 10Mbps for online gaming in 2012 when Diablo 3 comes out, which needs a constant internet connection.
Do I have any rights regarding this as mentioned I have been with them for 8 years and now all of a sudden they have done this and not notified me about it and also stated that there is nothing I can do.
I recently signed up to Orange broadband as the sales rep said there was no fair usage policy and I could download as much as I wanted. Three weeks in, I find out I can only download 5GB a month during peak times and my speeds will be crippled if I even go over it slightly. I'm going to call them tomorrow and try to cancel the contract as they mis-sold the package. Winds me up so much.
I'm on BE and I tend to only download heavily during the night. I know there is no fair policy but my data is not critical. I can wait until the next day.
Why cripple the network during peak, maxing my line out and potentially force BE "into" fair usage when I don't think there is a need? If more people did what I did and downloaded certain things at certain times and leave now stuff to now, then the BE network will be able to survive the heavy traffic. I think so anyway.
As they say, if everybody hammered it all the time, they will impose traffic management. The reason I went with BE is there is no restriction, no peak times, no worries from me. I've been with BE a long time now and still very very happy. It's £17 so you can't moan really, for what you get.
Virgin are criticised in this article despite them being upfront and honest about their "limits". Orange claim no limits but have a track record of the opposite, yet they come up better.
@Nick: If you've only got through 2GB in 2 weeks, you are only likely to have a problem with Virgin if you used all of that between 4-9pm in any one day.
I would have to agree that at one extreme, if you get throttled on Virgin 10 minutes before the peak period runs out then that can be incredibly frustrating. But the daytime limit is plenty generous enough, evening management is a necessary evil and by just being careful with downloads in excess of 1GB you at least know exactly where you stand.
Orange restrict p2p activities down to 30kB/s during peak time, even though speedtest shows the line is capable of performing at a much higher speed. It's really annoying since i have a 10Mb line. Is there any way to bypass this restriction?
I worked for O2, Sky and now Orange. O2 restrict speeds at 4pm on peer to peer downloading, Sky increase your package automatically once you have gone over your usage twice and Orange truly are unlimited (I download, on average, 300GB a month).
Massive fan of BT Infinity now as I have seen that Virgin Media puts annoying restrictions that would definitely affect me. I am in the top 3% of users that download endless amounts each month, with O2 I was cut off and with Sky in my area it would be the same.
I now have BT Infinity Option 2 and with only P2P downloads (I only use at night) being affected at all, I can now enjoy truly unlimited 40Mb down, 10Mb up, 20ms ping, Internet that is running so far since 6 months 24/7.
Also I believe that Sky broadband is real "unlimited".
Very true. See our is Sky broadband any good? guide for more on that.
Nick - that is a download capacity per day, not per month with a dongle. Wifi in the pub will usually not allow big downloads or uploads.
I am a long standing Orange customer, on their "unlimited" home package, with inclusive calls through the livebox, all for a bargain price. However, I repeatedly get my line speed throttled back from around 5Mbit to just over 0.5Mbit, for extended periods, sometimes months on end, with no prior warning.
After a long conversation with Orange customer services, I was informed that customers on non-Orange equipment at the exchange, who are still on the old pricing scheme, are actually on a FuP of 5GB/month in peak times!
I find it disgusting that something so small can be sold as unlimited, and that its not even in their current FuP!
You're not alone. Readers of this article should note that we're covering current fair-use policies on this page for the interest of those trying to decided which broadband provider to go with. Those with 'legacy' deals (i.e. those not available to new customers) may be subject to different rules.
Why did you leave out Sky? Their Sky Unlimited (or whatever they call it now) is unlimited and has no fair use policy. It's only available to those people on 'Sky' exchanges but most people in decent sized towns / cities are.
Hi Andrew, we're currently updating the article to include fair use breakdowns of all the providers. You are right though - Sky's unlimited broadband deals really are truly unrestricted with no fair use policy at all.
I am worried now that I have just signed to Virgin Media's L package. I was on O2 mobile broadband and had a 2GB limit a month. I ate that in just under 2 weeks! So if Virgin's so-called 'unlimited' broadband is just a fraction above rubbish dongle snail-band then I may just use wi-fi in the pub instead. Think I might cancel now after what I have read on here!
As an O2 Access customer (I live in a non-cabled area) who purchased the service as completely unlimited originally, I would say their Fair Usage Policy is definitely unfair.
The policy was recently cut to a limit of 20GB a month yet it's still vaunted as 'unlimited'. Those who go over these limits in any 4-week period are told to reduce their usage the next month or have their internet cut off.
Although we've only been warned once, it seems a very unfair ruling on a contract with the 'unlimited' descriptor and also on a contract that was purchased with no cap (soft or otherwise). What is more we cannot upgrade as no other packages are available in our area.
O2 have been fantastic in almost all other aspects but for those of us on Access the FUP is not fair.
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