Metro Bank allow Airbnb renting without consent

metro bank 3© Metro Bank

METRO Bank have confirmed they'll allow mortgage customers to rent out their homes on Airbnb for up to 90 days without prior notice or consent, the first major high street bank to do so.

simon chandler
By Simon Chandler

Introduced on November 17th, the new rule applies to new and existing mortgage customers with the bank, and it applies regardless of the size or type of the mortgage they have.

Metro Bank describe the move as a recognition of the importance of the sharing economy to their customers and to the wider economy as a whole, yet no other major bank currently offers their customers a similar blank cheque to rent out homes on Airbnb without obtaining an agreement.

Given this gap in the market, it's possible the bigger high street banks may soon follow suit, hoping to defend themselves against losing customers to the most threatening of their challenger bank rivals.

Fees and penalties

More on mortgages
Almost a million facing home loan 'black hole'
Advice still has room to improve
100% mortgage still requires a deposit
More help for older but not younger buyers

Part of the reason why they're losing customers to Metro Bank is that the latter have a reputation for more responsive customer service, which they're clearly playing to and bolstering by their announcement on renting mortgaged homes via Airbnb.

In the past, their mortgage customers would have been found in breach of their home loan contracts if they'd leased out their homes on Airbnb without gaining written consent beforehand.

For some banks - e.g. Santander and RBS - such consent also involves paying a fee, which in Santander's case amounts to £295.

And if mortgage holders do rent out their property without obtaining any consent, then their bank or building society would - according to the terms of most mortgage contracts - be entitled to demand immediate repayment of the total home loan.

This, however, is an extreme, worst-case scenario, and in the vast majority of instances the offending mortgage holder would instead be subjected to a one-off charge or perhaps a rate increase.

PR and growth

Still, such penalties would be bad enough, so it's entirely to be welcomed that Metro Bank have informed their customers they can rent out their homes on Airbnb for up to 90 days without permission.

Speaking of the new allowance, Paul Riseborough said, "Our focus is on making our customers' lives as straightforward ... as possible and we therefore hope today's news will give our customers the reassurance they need to ... take advantage of everything the dynamic sharing economy has to offer."

In introducing this new rule and framing it in such a way, Metro Bank have thrown down the gauntlet to other high street banks, not least because all of them require their customers to seek approval before letting out their properties on Airbnb.

It should also be added that many of them also require prior consent when simply renting out a room to a lodger, whether or not via Airbnb.

However, it could of course be argued that Metro Bank's granting of blanket permission is semi-tokenistic, in the sense that banks rarely check whether mortgage holders are actually renting their houses out on Airbnb.

Nonetheless, doing so carries a genuine threat of punishment, so the removal of this threat is something of a PR, customer-service coup for Metro Bank, which was established in 2010.

And since their deposits grew by 29% [PDF] between July 2015 and July 2016, and since they look set to grow their 2,853,318 mortgage holders in the months to come, the public may find the Big Four and other high street banks following their example soon enough.

Please read our full disclaimer for important information that relates to the service we provide and your use of this site.

We aim to provide free reviews and comparisons of consumer products and to keep our editorial content as objective as possible. To keep the site free, we are paid by some providers when new customers take products after they've clicked on our links. We don't allow our editorial content to be affected by those links, however we may not include all of the products available in the market. Finally, we do not submit or process any applications for any products or services and we cannot guarantee that any product or service listed on this website will be available to you. Credit providers make the final decision on whether an application for credit will be accepted.

If you would like to get in touch with us you can contact us here.