Action on Hearing Loss argue that those with hearing loss should have access to TV like everyone else.
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Find the latest deals, reviews, guides and market news in Choose's media guide.
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21 April 2013 | News
Monopolists vs luddites: who's on your side in the fibre war?
TalkTalk have accused BT of running a monopoly over the roll out of fibre optic broadband, claims that have brought a stinging rebuke from the company.
28 March 2013 | News
Virgin and Sky, best for customer service
According to Ofcom's latest report into complaints, Virgin Media and Sky have received the fewest complaints compared to BT, TalkTalk and Orange.
27 March 2013 | News
Virgin's unlimited broadband is misleading, says BT
The ASA has upheld complaints that Virgin Media isn't offering 'unlimited' broadband, forcing the ISP to change it's traffic management policy.
14 March 2013 | News
Plusnet overtakes O2 as fastest ADSL provider
As migration to Sky looms for O2 and Be customers, Ofcom's research into speeds reveals how Plusnet is now faster than both the current O2/Be network and Sky...
14 March 2013 | Commentary
Virgin Media fastest for Netflix - Virgin' on ridiculous?
Given Virgin Media's recent past experience of delivering streaming video, should we be surprised that it has been handed the top spot by Netflix in its inau...
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Provider reviews
Common questions
Unsure which provider to switch to? This section gets up close and personal with the ISPs and looks at provider performance and how their deals really stack up in the market. We investigate Ofcom speed reports, price comparisons and value for money, customer complaints and service records, and much more in these in depth provider reviews.
Is Plusnet any good?
Plusnet claim they can deliver on service and stay low cost - are they right? We take a look. Read more »
BT Infinity broadband review
BT Infinity broadband promises speeds of up to 100Mb over fibre optic cables - some of the UK's fastest speeds. Read our verdict here. Read more »
Virgin Media 100Mb broadband review
Virgin Media's up to 100Mb cable broadband deal is one of the fastest in the land - but how good is it? Read more »
How to compare BT, Sky and Virgin TV
The UK's biggest pay TV providers can be difficult to compare. We look at the differences. Read more »
BT Infinity vs Virgin Media
BT Infinity or Virgin Media XXL? Join us as we set the two fighting for fibre supremacy. Read more »
Sky or Virgin Media: which is better?
Sky or Virgin? It's a tough decision, which is why we've put together this guide to help. Read more »
Primus broadband & phone review
Primus home phone is a byword for cheap and cheerful. Is their broadband any different? Read more »
Is BT broadband, phone & TV any good?
New customers are flocking to BT broadband but are their deals actually any good? Read more »
This section offers answers to common queries about getting online at home and on the go. Here we cover topics such as reconnecting to BT, improving broadband speeds, choosing a usage allowance and much more.
5 May 2013 | FAQs
Should your mobile network stop you spending?
Ofcom proposes spending caps for all mobile phone contracts in the UK. Would it help consumers.
23 April 2013 | FAQs
How to stop nuisance phone calls
Repeated silent calls or unwanted calls from telemarketing firms can be a real nuisance, read out FAQ to find ways of blocking and stopping nuisance calls to your home phone and mobile.
20 April 2013 | FAQs
Are you entitled to lower prices for poor speeds?
Are households with poor broadband speeds right to argue that they should pay less for their connections than those getting closer to the advertised speed?
8 March 2013 | FAQs
Who's best for fibre broadband?
Eight out of nine fibre providers in the UK are reselling access to BT's fibre network: are they offering anything different?
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Home broadband guides
Mobile broadband guides
These guides cover the basics to in depth information about home broadband and getting online. Including topics on the cheapest ways to get a new phone line installed to a breakdown of each ISPs fair use policy and just how fair we think it really is.
4 April 2013 | Guides | 1 Comment
Finding the cheapest broadband and calls
The cheapest ISPs increasingly stipulate new customers must take their phone service to get the best deals, we take a look.
22 March 2013 | Guides
When will 100Mb broadband reach you?
We cover all you need to know about the benefits of ultrafast and when it's coming to your area.
1 February 2013 | Guides | 30 Comments
Broadband fair use policies
We reveal how fair those unlimited deals really are with our comparison of the UK's FUPs.
3 January 2013 | Guides
New phone line installation: get it for free
Need a new phone line? It could cost less than you think: check out this definitive guide before signing up.
These guides cover the basics to mobile broadband and offer a great place to start when choosing the right deal for getting online on the go.
3 September 2012 | Guides
Free laptops with mobile broadband
Are free laptop deals really free? We investigate and point out the need to know details of contracts, warranties and value for money.
29 August 2012 | Guides
Guide to mobile broadband
Find out how mobile broadband works and how much it costs in our full guide.
More home broadband guides »
Related tags: Broadband speeds Virgin Media Fastest Switching BT O2
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Consumer rights
Market research & commentary
An in depth look into various consumer issues surrounding home media and mobile communication products, covering rights issues and the market in general.
22 March 2013 | Guides
Broadband Contracts: the definitive guide
Common terms, early cancellation charges and how to leave, as well as packages that are flexible from the start.
15 March 2013 | Guides
How to complain about your broadband
We look into some of the most common broadband complaints and what to do if you need to take a dispute further.
20 September 2012 | Guides
Use distance selling rules to cancel broadband
Having doubts about your new broadband service? Distance Selling Regulations could be a way out.
30 August 2012 | FAQs
How do ISPs handle online harassment?
How do ISPs and phone providers help people stalked or harassed on their networks? Could they be doing more?
Here we take a look at different factors in the home media and mobile market and present our findings.
12 March 2013 | Guides
Broadband for all
Every premise in the UK should be able to receive broadband, according to the Government. Is it a helpful target?
3 March 2013 | Guides
Why older people should be getting online
Almost 50% of non-users don't believe the Internet isn't relevant to them, but there are a number of reasons why getting online can increase independence and even quality of life.
More media consumer rights guides »
Related tags: Contracts Customer Service Complaints Plusnet Advertising Zen
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