Virgin Media TV, Phone & Broadband

Virgin Media is overrated. I am having major issues with them at the moment. Basically I have had intermittent connection for how many months. I called up the tech support to be told that my laptop may be the issue. I am frustrated because the disconnection is getting more frequent. I called again to find out now they can see that I am experiencing intermittent connection. I have to add, their tech support know nothing. They are pretty much reading a list of dos because each time I call, different people end up telling me to do the same thing in the exact same order. Their solutions make no sense and are in no way connected to the problems that I am having. So after weeks and many phone complaints about their faulty line, I am still currently experiencing problems. When they sent me a text today my intermittent connection was resolved, I only then found out that I am hit with another problem which is experiencing the slowest connections ever, slow I'm saying 0.20Mb/s. I complained about this, this was supposed to be fixed a couple of days ago, marking their 5 day claim how long it should take. Now my problem is, I'm getting intermittend connection plus slows speeds of 0.00-0.02Mb/s. I'm frustrated and have already closed my services and awaiting for my new provider to take over. This was not the only issue I had with Virgin and I don't recommend them to anyone. They do not do the engineering work for their faults apparently, they have to send BT to do their work, which in essence means that they do not know what they are doing and since you are not a BT customer I doubt you will take any precedence. Overall, save your money and stress and don't go for Virgin Media based on my frustrations.

I'm fed up with Virgin and I'm on the verge now of searching for a new broadband company. I have been getting intermittent internet connection for many months. I called their technical service and I strongly believe they have a checklist to determine what the issue is, which makes me believe they do not know what they are doing. I am supposed to get 11Mb, certain days I barely get 1Mb. I am on the unlimited deal and paying so much for so little in return.

I know the problem is on their end. They keep telling me to do all these stupid and silly things to fix the problem. It has not been fixed. I keep telling them on my DSL router that the lights for the WLAN, DSL and internet go off and resets on its own and I get disconnected from the internet. It happens so frequently. The latest advice was for me to connect by wire to the router directly. I kept telling their so called "technician" it disconnects even when the computer is OFF, the problem is not on my side. And he says a technician won't come until I do this for how many hours until it disconnects again. What lousy service am I paying for, if I'm having an issue that may be a potential fault on their side, why not send a technician to rule it out instead of having me calling them and putting a hassle on myself. They are absolutely incompetent and I strongly advise anyone to NOT ever sign up with Virgin Media. I have nothing but trouble with them.

We went with Virgin because we don't have a landline here. Even with all the questionable advertising and invasion of privacy that BT has a reputation for, its service can't be any worse than what we have now, so when the BT fibre optic network spreads to this area in the summer we will be making the switch ASAP.

The problems with Virgin are pretty thoroughly addressed in the previous comments but I'll echo the key points: they're pretty cheeky about offering us 30Mb and 50Mb packages in addition to the basic ones even though the cables in this part of the country can't deliver nearly that kind of speed. We get 2Mb on a good day. Drops out several times a day, and often it's a problem on their end, where restarting modems and computers doesn't fix it. If I have to rely on the internet to do something important I go to a library instead. This will have to do for basic browsing and streaming videos at lowest quality.

I got Virgin Broadband without the phone and I had all sorts of problems within the first three (3) months. However, the service has improved somewhat, but I still have problems. I only had 3Mb broadband in the Philippines, which is a third world country and the speed was a lot better. I find that, when I use video during a Skype conversation, after a few minutes it gets poor and I get a dropped call. Surely this shouldn't happen with broadband in a first world country like the UK when chatting to someone in another first world country. This happens no matter what time of day I'm am online... Oh, and before anyone gets into the kind of computer I'm using, all I can say is that it is well up to speed.

Is Virgin Media any good? No, very bad. Probably all you need to know.

The service in my area is appallingly slow. I sit in front of my computer waiting for pages to load, I've given up trying to download anything. The network is completely oversubscribed (by their own admission) and they have done nothing about it for over six months.

Customer service is awful. It always takes between 20 and 30 minutes to speak to someone, then I wonder why I've bothered when I hear the usual patter about fantasy fix dates.

I'm not complaining about a few weeks problems, I haven't been able to work at home for months. I'm currently paying for a service that just doesn't work. I'll be cancelling my subscription and changing providers as soon as possible.

I was going to upgrade my broadband package from 10 to 30 with V. Media.
1. No price on website for existing users, informed by e-mail after requesting upgrade.
2. Special deal price for me was £20 more than for a new customer for the same package. For new customers it would have been cheaper still if special offers were taken into account.
3. Have requested reason but expect no reply, will cancel soon.

Warning to potential XXL users: Virgin now operate traffic management on ALL packages between 9am and 10pm on newsgroups and P2P traffic. My XXL broadband goes from 50Mb down to 2.5Mb when this is in effect every day. This was largely unannounced from Virgin who went back on their promise of offering 'truly unlimited' downloads some months ago.

I totally agree with Brenna! Anything would be better than this!

While using Virgin broadband for two months my modem has broken once, and the Internet disconnects or slows down frequently, regardless of the time of day.

I can't understand why they only emphasize traffic management at peak times. My Internet disconnects unexpectedly early in the morning, during the daytime and during the evening. It isn't a matter of time or traffic, but Virgin's customer service centre still doesn't respond with a proper explanation except to repeat the traffic management period.

This is the worst broadband and customer service I have ever experienced. Please consider other broadband companies when you make a decision because your time and money are precious.

I changed from Sky to Virgin about 6 months ago... and I wish I hadn't.

The signal gets "dropped" at least a couple of times a day. Sometimes for a whole day I have no wireless at all and each time I waste 30 mins to 45 mins on the helpline (which is very good by the way, they try their best).

I wouldn't suggest signing up for broadband from Virgin - it is unreliable, and if you were running a business from home you are asking for trouble.

Virgin Media broadband is quite frankly the worst broadband I've ever wasted money on. It is incredibly slow - much of the time not even reaching 1Mb - and rendering it completely useless.

I work from home in academic research and so have to spend all my time in libraries, pubs and cafes with free wifi because I'm stuck in a contract with these clowns and can't even check my email at home without having to exercise the patience of a monk. They don't respond to emails and right now I'm on hold with them to demand someone come here and fix this ongoing problem. I've been on hold for over half an hour and counting. I have had it with Virgin. Do not use them - anything would be better than this!

I've had Virgin Media broadband for several years and have largely been very pleased with the service and the support staff. My one piece of advice would be to monitor your bill very carefully and make sure that it matches the commitment they made. I just arranged for my daughter and her flat mates to sign up to their XL 30Mb service (without a phone) as there are seven of them. I also decided to upgrade from L 20Mb to XL 30Mb myself and in the end the only way I could get them to match the price was to speak to disconnections.

Terrible! Over sold network, full of lies and empty promises!

Phone line is mandatory with all Virgin Media packages. I only want broadband but have to have phoneline - what a rip off? They're the only company that can do it but they won't.

Virgin Media are rubbish, I took my tenancy on 7 months ago and applied to Virgin for the complete package. They wouldn't accept me as a new customer because there was debt linked to my address even though I have never had Virgin. It seems they can be picky. Now I have BT and no problems at all.